FAQ


1. WHO IS PORTOWEL?


Portowel® is a B2B partnership with the most advanced and innovative manufacturers of home textiles in Portugal.


2. MISSION & VALUES.


We created Portowel® at the end of 2015, and we share with our partners the commitment to make a more clean and well-being world, built upon practices of environmental protection.
Every single day is a great chance to achieve those goals and to improve the heritage that we will leave to future generations!


3. LOCATION.


The office is located in the village of Ponte da Barca, in Northern Portugal, close to the textile cluster of Vale do Ave.



4. ACTIVITY.  


Portowel® is a close partner in every step of the business, namely in Promotion, Sales & Marketing:


Collections & Tailor-Made - Premium and Luxury.
Bedding, Bath towels & Tablecloths for the house.
Bed, Bath & Table linen for the Hospitality & Spa.
Beach towels, Surf ponchos & hooded towels.



5. SAMPLES.


Can I have quality samples?
Yes, but depending on the specs of the request, Portowel® can ask the customer to support the shipping cost.



6. SAMPLING.


The development of a sample is an investment, so we may ask the customer for a caution/deposit payment. This amount may vary from 150€ to 450/500€
As soon as we issue the order confirmation, must fulfil the MOQ, and we deduct the caution value from the bill.



7. ADDED VALUE.


In addition to the environmental friendliness and sustainable practices, there's an added value translated into durability, public health and home economy.


8. CERTIFICATIONS.


The most common certificate is the Oeko Tex Standard 100 - Confidence in Textiles.
All the certificates below are available to show. Not all factories possess all the certifications.


It has been a long walk full of changes and marked by some important steps:
1. Build and invest in the water treatment plants for effluents decontamination. The rivers must have back the role of natural habitat for fish and plants.
2. As far as the energy, most factories installed photovoltaic panels on the roof of the plants. In addition to the renewable and clean energy sources, this source gets down the mill costs and fits most of the power needs.
3. As far as eco-friendliness, the development of fibres extracted from wood trees, bamboo, hemp, nettle, etc. and the good news is all those fibres are 100% biodegradable!
4. As far as the certifications, the surveillance of procedures, namely on three lines:
A - The culture, the harvest and the storage of the raw materials.
B - The impacts on human health, whether mill employees or the consumers.
C - The trading moves: 1. Raw materials. 2. Human sources exploitation. 3. Fair commerce. 4. Recycling.



Home textiles certificates. Cotton sources + BCI, Flax, Sedex and Oeko Tex 100. SGS NP 9001 and SGS NP 4457.